Founded in 1999, AccuSource has been trailblazer in employment and volunteer background and substance abuse screening for more than two decades. Centered on the principle each client is unique and should be afforded a screening program individually tailored to meet their specific organization needs, we strive to provide quality, compliant screening products with concierge-level client and candidate support. From onboarding through the life of our client relationships, AccuSource team members maintain a steadfast focus on our distinctive value proposition: affording white-glove client service with an emphasis on supporting technology-forward solutions to simplify workflows and ensure positive client and candidate user experiences. We do not offshore staff, choosing instead to employ US-based team members in strategic locations across the nation.
AccuSource understands the everchanging legal and legislative landscape impacting employment screening compliance. Our attorney-lead inhouse quality assurance and compliance departments review every screening file produced for compliance with local, state, and federal regulations. Additionally, through our candidate portals, we engage technology to ensure each screening candidate receives and executes the appropriate disclosure and consent documents required for their residential and employment geographic location, significantly mitigating legal risk for our clients. Further, all compliance, client support, sales, and account management staff maintain Professional Background Screening Association (PBSA) Fair Credit Reporting Act (FCRA) basic or advanced certification. AccuSource is a founding member of PBSA and is an accredited PBSA Consumer Reporting Agency.
Key performance metric tracking and management are a high priority for AccuSource’s seasoned leadership team. We maintain a keen focus on primary performance indicators including file turn-around times (TATs), employment and education unable to verify rates (UTVs) and production costs to help ensure our clients enjoy optimal service experiences. AccuSource’s executive management team measures employee and client overall satisfaction by engaging feedback through regular surveys and NPS responses. We believe affording best-in-class service begins with reinforcing a diverse, supportive, and quality-based corporate culture. With this goal in mind, all of our nationwide team member are dedicated to promoting the following Core Values:
All-In – We give 100% of our attention, capabilities and resources to our clients, always.
Solution Driven – We strive to provide the best fit options for each unique customer.
Customer Obsessed – Our employees are empowered to deliver concierge-level service and ensure each client and user is satisfied and fulfilled in every interaction with AccuSource.
Accountable – We do what we say and uphold our commitments and promises.