We Have a Clear Client-Centered Focus
We are 100% dedicated to customer satisfaction from our operations staff to our sales and account management groups to our leadership team. Our passion is to deliver on the promise to afford the best employee background check service experience for both clients and their applicants. We strive to continuously work to make our processes effortless for our end-users. We understand our clients’ business reputation as well as their investment in their recruitment processes are at stake, each and every time they process an employment screen. It is our endeavor make each screen and interaction with AccuSource the best possible experience.
We are Fully Devoted and Attentive to the Unique Needs of Each Customer
No two businesses are alike, even if they are in the same industry. We do not subscribe to the beliefs “one size fits all” or “all businesses in a specific industry should fit a single mold.” We consult with each client to understand the goals and objectives they hope to achieve through their employment screening activities. We also evaluate their individual hierarchy of key decision factors including budget, speed of processing, risk mitigation, and regulatory compliance needs to help clients develop their perfect program. Further, we proactively check in with clients on a regular basis through quarterly and annual account reviews and scheduled conference calls to evaluate usage trends, evolving needs and ever-changing legislation and regulatory compliance requirements that impact many clients.
We Partner with Clients to Ensure They Have the Resources to Remain Compliant with an Ever-evolving Legal Landscape
Equal Employment Opportunity Commission (EEOC), Fair Credit Reporting Act (FCRA), State -specific Reporting Regulations, Health Insurance Portability and Accountability Act (HIPAA), Municipal Codes…this is just a partial list of the regulatory agencies and legislation employers must navigate to ensure the employment screens they conduct are legally compliant. We partner with our clients to ensure they are kept abreast of changes in legislation and evolving trends in compliance requirements. Our clients are afforded continuous information through blog posts, educational webinars, educational videos, news alerts, and live updates. We also partner with top industry legal experts including Seyfarth-Shaw to ensure we not only are aware of changing laws when they occur but are tracking and identifying emerging trends to alert clients so they can prepare in advance.
We Believe in Investing Heavily in Technology to Ensure Maximum Convenience, Timeliness and Ease of Use
We support over 30 turn-key, real time Applicant Tracking System (ATS) and Human Capital Management System (HCMS) integrations with common service Application Program Interfaces (APIs.) This ensures many of our clients with standard ATS and HCMS platforms can easily integrate to afford single sign-on, minimization of redundant data entry and easy assimilation of pre-hire employment screening into the overall onboarding process. Our web-based platform, InstaScreen, affords a user-friendly, easy to navigate interface for clients who chose to process their screening requests directly. For clients who desire the flexibility of allowing applicants to enter their own personal data required to execute the screening process, we offer our Quick App and Quick App Pro applicant interfaces. The robust applicant interfaces enable applicant to schedule their own drug screens, enter sensitive data like dates of birth and e-sign required authorization documents. For clients with industry-specific compliance needs we offer platforms to track immunization and other medical compliance records, monitor driving records and provide notification of adverse events, and continuously watch exclusion and debarment lists to ensure staff is clear to practice and participate in government funded programs.
Data Security and Protection is a Top Priority
As a responsible CRA, we are continuously aware of the sensitivity of the data our clients entrust in us each time they process a background screen. All processing is conducted at a secure, locked facility. All staff members submit to comprehensive background screening and are fully trained and tested on data security practices and safety measures. All Consumer Information transmitted using our network, including email, is secured using a minimum of 128-bit SSL encryption. Further, AccuSource holds National Association of Professional Background Screeners (NAPBS) Accreditation and regularly submits to audits of our security policies and practices as part of the accreditation process.
For the best options in employment screening services, all roads lead to AccuSource.