If a consumer initiates a dispute of information contained in their completed report, a reinvestigation of the disputed information will be conducted free of charge. Upon receipt of the dispute request, AccuSource, Inc. will notify the original requestor of the report that a consumer dispute has been filed. During the dispute process, we will reinvestigate all the items in question via direct contact with the source of the disputed information. Per FCRA guidelines, the CRA has 30 days from the date the dispute was received to conclude the investigation process. AccuSource will make every effort to complete the dispute process as quickly and efficiently as possible.
Upon completion of the reinvestigation, a representative from the AccuSource Compliance Department will contact the consumer to provide the results and will also share a copy of the updated consumer report. Additionally, the findings of the reinvestigation and an updated report will also be made available to the to the original requestor.
Under the FCRA, consumers have specific legal rights. The documents below contain summaries of these rights:
Initiation of reinvestigation must be requested in writing and must include proof of identity. Written request may be facilitated by completing the online form accessible through the link below along with providing a clear copy of a government-issued photo identification document.
If submitting the dispute request via fax or US mail is preferred, a printable (PDF) copy of the dispute resolution form is available below:
Requests by Mail:
Attn: Compliance Department
1240 E. Ontario Ave. Suite 102-140
Corona, CA 92881
Written requests may also be made by Fax: 951-734-0884 or Email: email@example.com
Please feel free to contact us by phone at 888-649-6272, or email at firstname.lastname@example.org with any additional questions.
Federal Fair Credit Reporting Act Resource: Summary of Your Rights Under the FCRA
California Consumer Resource: Summary of your rights under California law
If you believe you are the victim of identity theft, please visit: https://www.consumer.ftc.gov/features/feature-0014-identity-theft, for information published by the Federal Trade Commission (FTC.) You may also access the FTC publication “Remedying the Effects of Identity Theft” at: https://www.identitytheft.gov/Know-Your-Rights
Further background screening information and reference resources published by FTC are available at: https://www.ftc.gov/tips-advice/business-center/privacy-and-security/credit-reporting