Dispute Resolution


AccuSource, Inc., a Consumer Reporting Agency (CRA), maintains strict quality assurance practices and strives to provide only the most current and accurate information available. The background screening process frequently involves obtaining records and data from third-party resources including courts of law, educational institutions and credit bureaus. As a CRA governed under the regulations set forth in the Fair Credit Reporting Act (FCRA), we ensure all applicants (consumers) are afforded the ability to dispute information obtained, compiled and reported in the Consumer Report (Background Check).

If a consumer initiates a dispute of information contained in their completed report, a reinvestigation of the disputed information will be conducted free of charge. Upon receipt of the dispute request, AccuSource, Inc. will notify the original requestor of the report that a consumer dispute has been filed. During the dispute process, we will reinvestigate all the items in question via direct contact with the source of the disputed information. Per FCRA guidelines, the CRA has 30 days from the date the dispute was received to conclude the investigation process. AccuSource will make every effort to complete the dispute process as quickly and efficiently as possible.

Upon completion of the reinvestigation, a representative from the AccuSource Compliance Department will contact the consumer to provide the results and will also share a copy of the updated consumer report. Additionally, the findings of the reinvestigation and an updated report will also be made available to the to the original requestor.

Under the FCRA, consumers have specific legal rights. The documents below contain summaries of these rights:

Click here to download Summary of Rights (English)

Click here to download Summary of Rights (Spanish)

Initiation of reinvestigation must be requested in writing and must include proof of identity. Written request may be facilitated by completing the online form accessible through the link below along with providing a clear copy of a government-issued photo identification document.

If submitting the dispute request via fax or US mail is preferred, a printable (PDF) copy of the dispute resolution form is available below:

Click here to download Release and Dispute Resolution Form

Requests by Mail:

Attn: Compliance Department
AccuSource, Inc.
11811 N. Tatum Blvd., Suite 3031
Phoenix, AZ 85028

Written requests may also be made by Fax:  951-734-0884 or Email: disputes@accusource-online.com

Please feel free to contact us by Phone at 888-649-6272, or email at disputes@accusource-online.com with any additional questions.

Additional Resources:

Federal Fair Credit Reporting Act Resource: Summary of Your Rights Under the FCRA

California Consumer Resource: Summary of your rights under California law

If you believe you are the victim of identity theft, please visit: https://www.consumer.ftc.gov/features/feature-0014-identity-theft, for information published by the Federal Trade Commission (FTC.) You may also access the FTC publication “Remedying the Effects of Identity Theft” at: https://www.identitytheft.gov/Know-Your-Rights

Further background screening information and reference resources published by FTC are available at: https://www.ftc.gov/tips-advice/business-center/privacy-and-security/credit-reporting

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